Radiology service in the UMC Groningen: what do patients complain about?

medical imaging patient satisfaction Radiology

Dr. T.C. Kwee
Dr. D. Yakar

Nature of the research:
Retrospective evaluation

Fields of study:
surgery radiology internal medicine

Background / introduction
At the UMC Groningen, more than 200,000 medical imaging procedures are performed annually, and this number keeps on growing. These medical imaging procedures include conventional radiographs, ultrasonography, CT, MRI, nuclear medicine examinations, and a wide variety of minimally invasive diagnostic and therapeutic interventions in virtually any part of the body. These medical imaging procedures are requested by all doctors, including surgeons, internal medicine physicians, and general practitioners. Radiologists and nuclear medicine physicians are medical specialists who perform and evaluate these often complex examinations. They aim to get the most out of the diagnostic and therapeutic possibilities of the medical imaging procedures that are at their disposal to help referring physicians and patients. However, very little is known on how patients experience the radiology service in the UMC Groningen. This knowledge is crucial to improve quality of patient care.
Research question / problem definition
How do patients experience the radiology service in the UMC Groningen?
• What are causes of patient dissatisfaction and how frequently do they occur?
• Which medical imaging examinations are at higher risk of patient dissatisfaction?
• Are there any temporal trends with regard to patient complaints between 2000 and 2018?
This project is suited for a medical student in his/her senior Bachelor (2nd or 3rd year) or Master phase for a period of 3 (minimum) to 6 months. Students with an interest in radiology are very welcome, but students with interests in other specialties (surgery, internal medicine, etc.) are equally very welcome to apply, because the subject interconnects with all fields of medicine. An important part of the research will be based on a "ready to use" and database for which knowledge of written Dutch language is required. This project will be intensively supervised by a team of radiologists with ample scientific experience, and the medical student will be the first ever to work with these still "untouched" data. The final product will be a co-authored scientific article. Time schedule: part 1: familiarisation with the topic; part 2: data collection; part 3: data analysis and manuscript writing. During this research internship, there is also the possibility to accompany the radiologists with daily clinical activities and attend clinical meetings with other medical specialists.
1. Salazar G, Quencer K, Aran S, Abujudeh H. Patient satisfaction in radiology: qualitative analysis of written complaints generated over a 10-year period in an academic medical center. J Am Coll Radiol 2013;10:513-517.
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